Online Subscription Terms

Kinset Connected Product Platform — Self-Serve Plans

These Online Subscription Terms (the “Terms”) govern your subscription to Kinset’s self-serve online plans. They form a binding agreement between Kinset Limited, a company incorporated in Ireland (company number 745880), registered office 15 Sandymount Road, Dublin 4, D04 X9K4 (“Kinset”, “we”, “us”), and the organisation that creates an account or subscribes to a plan through our website (“you” or the “Customer”).

These Terms apply to our self-serve online plans only. Customers purchasing under an Enterprise or other negotiated plan, are governed by our separate Enterprise Terms of Service.

By creating an account, clicking to accept, or using the Services, you agree to these Terms. You confirm that you are accepting on behalf of a business or organisation and that you have authority to bind it. The Services are not offered to consumers. If you do not agree, do not use the Services.

1. Definitions

In these Terms:

“Authorised Users” means your employees, contractors and agents whom you permit to access the Services under your account.

“Customer Creative Elements” means the copy, imagery, layout choices, branding and configuration you apply when designing your own landing pages or templates, as described in Section 6.

“Customer Data” means all data and content you or your Authorised Users submit to, upload to, or generate through the Services.

“Data Processing Agreement” means Kinset’s data processing agreement, available at kinset.com/legal/dpa, as updated from time to time.

“Kinset Framework Elements” means Kinset’s underlying framework, components, schemas, design system, rendering tools and other reusable building blocks made available through the Services, as described in Section 6.

“Outputs” means the connected labels landing environments, digital product passports, life cycle assessment outputs, impact and sustainability reports, traceability records, supplier portals and other artefacts generated using the Services and your Customer Data.

“Services” means Kinset’s cloud-based connected product platform on the plan you subscribe to, including the connected labels, digital product passport, life cycle assessment, impact reporting, traceability and supplier portal features made available on that plan, together with associated APIs, mobile applications and documentation.

2. The Services

1. Subject to your compliance with these Terms and payment of the applicable fees, we grant you a non-exclusive, non-transferable right during your subscription to access and use the Services for your internal business purposes, and to publish Outputs to consumers, regulators, partners and other stakeholders via QR codes, NFC tags, RFID identifiers, web links and similar identifiers associated with your products.

2. You are responsible for all activity under your account, including by your Authorised Users, as if it were your own, and for keeping login credentials confidential and used only by the individuals they are issued to. You must tell us promptly if you suspect any unauthorised access or compromise of credentials, and you are responsible for your Authorised Users’ compliance with these Terms.

3. We may, acting reasonably, require you to change any account identifier, workspace name, custom subdomain, smart label slug or other identifier where, in our reasonable opinion, it is misleading, infringes a third party’s rights, impersonates another person, or is otherwise inappropriate.

4. We may modify, update or improve the Services from time to time. If a change would materially reduce the core functionality of your plan, you may cancel the affected subscription on notice; this is your sole remedy for such a change. We will not be liable for changes required by law or needed to address a security or stability risk.

5. Some features may be offered on a beta, preview or pilot basis. These are provided “as is,” may change or be withdrawn at any time, and are excluded from any warranty or commitment in these Terms.

6. Some features may use artificial intelligence or automated tools. Their outputs may be inaccurate, incomplete or unsuitable, and do not constitute legal, regulatory or professional advice. You are solely responsible for reviewing and validating any AI-generated content before relying on or publishing it.

3. Fees, Billing and Term

1. Fees are charged for the plan and billing period you select at sign-up, as displayed at that time, and are payable in advance for each billing period. Our payment processor (Stripe) will automatically charge your payment method at the start of each billing period. You authorise us and our processor to store your payment details and to charge, and where a payment fails to retry, the applicable fees. You must keep your payment details valid and current.

2. Where a free trial is offered, we will not charge during the trial. Your subscription and first charge begin when the trial ends, unless you cancel before then through your account dashboard. Free trials are limited to one per customer and we may withdraw or shorten a trial where we suspect abuse. To let you use the Services during any cooling-off period, you expressly request that we begin providing the Services on sign-up and acknowledge that you may lose any right of withdrawal once the Services have been fully performed.

3. Your subscription runs for the term applicable to the plan you select at sign-up, and renews automatically for successive like periods unless you cancel before the end of the then-current term through your account dashboard or by notice to support@kinset.com. The duration of your commitment, the billing period and the cancellation cut-off applicable to your plan are those shown to you at sign-up.

4. We may change the fees applicable to a renewal term on at least 30 days’ notice. If you do not accept the new fees, you may cancel before the renewal takes effect. All fees are exclusive of VAT and other applicable taxes, which you must pay in addition. Except as required by law, all fees are non-refundable and there is no money-back guarantee.

5. We may charge interest on overdue undisputed amounts at the rate set under the European Communities (Late Payment in Commercial Transactions) Regulations 2012.

4. Service Availability

The Services are provided on an “as is” and “as available” basis. Self-serve online plans do not include any service level agreement, uptime commitment or service credits. We will use reasonable efforts to make the Services available, but we do not guarantee that they will be uninterrupted, timely, or error-free. Service level commitments are available only on Enterprise plans.

Our operational responsibility ends at the egress point of the cloud infrastructure hosting the Services. You are responsible for the devices, networks, internet access and any third-party services or scan environments you use to access the Services or your Outputs, and we are not liable for issues arising beyond that point.

5. Your Data and Your Responsibilities

1. You own all Customer Data. You grant us a non-exclusive, worldwide, royalty-free licence during your subscription to host, process, store, transmit and display Customer Data as needed to provide, secure, maintain and improve the Services, to generate Outputs as you instruct, and to comply with our legal obligations.

2. You are solely responsible for your Outputs and the claims you publish. You decide what to make public. Outputs may be accessible globally and may be seen by regulators, supervisory authorities, competitors, journalists, NGOs and consumers. You must review and approve all Outputs before publishing them. We do not approve, certify, validate or guarantee the accuracy, completeness or legal sufficiency of any Customer Data or Output.

You represent and warrant that:

(a) you have all rights, licences and consents needed to upload Customer Data and to authorise our processing of it;

(b) Customer Data is accurate and not misleading when submitted, and all sustainability, environmental, lifecycle, origin and certification claims are substantiated by reliable evidence and comply with applicable law;

(d) you are entitled to use and publish each GTIN, GS1 Digital Link, QR code, NFC tag, RFID identifier and other identifier you associate with the Services, and none of them is misleading or infringes a third party’s rights; and

(e) neither you nor your owners or affiliates are subject to EU, UK, US (OFAC) or UN sanctions, and you will not use the Services in breach of sanctions, export control or anti-corruption laws.

You must not upload or process through the Services:

(a) special categories of personal data (Article 9 GDPR) or criminal offence data, payment card data, health data, or data of children under the age of digital consent, unless we have agreed in writing;

(b) any malicious code; or

3. Where you collect personal data from consumers or other end users through your Outputs (for example via forms, surveys or scan analytics), you are the controller of that data, you must comply with data protection law and present your own (not Kinset’s) privacy notices, and where we process it on your behalf our Data Processing Agreement applies.

4. We do not verify, validate, audit or certify Customer Data or Outputs. We may, acting reasonably and on notice where practicable, suspend or remove any identifier or Output where we have reasonable grounds to believe it breaches these Terms or is connected with fraud, counterfeiting or unlawful activity.

6. Designing Your Own Landing Pages and Templates

If your plan includes the ability to design your own landing pages or templates (for example, the experience package on the Connected Label plan), the following applies. Your designs are built on the Kinset Framework Elements, to which you apply your own Customer Creative Elements.

(a) The Kinset Framework Elements, and all intellectual property in them, remain ours. You receive only the licence in these Terms.

(b) Your Customer Creative Elements remain yours. We will not reproduce or display your Customer Creative Elements for any other customer without your consent. We may, however, learn from and reuse the non-branded structural patterns, layouts and configuration approaches in your designs to improve the Services, provided your Customer Creative Elements are not reproduced.

(c) You are solely responsible for the design, content and ongoing review of your pages and templates, including ensuring they contain the fields and disclosures you need, display data accurately and not misleadingly, and meet applicable accessibility, consumer protection and advertising laws. We do not review, validate or warrant their design quality or regulatory adequacy.

(d) You represent and warrant that you hold all rights needed for your Customer Creative Elements (including any third-party fonts, imagery, copy and code) and that they do not infringe any third-party rights.

(e) We may make platform-level changes that require your pages or templates to be updated to keep working or to remain compliant. We will give you reasonable notice where we can, and you are responsible for making the corresponding updates within the period we notify. If you do not, we may suspend the affected pages, templates or Outputs on further notice.

7. Our Intellectual Property and Acceptable Use

1. We and our licensors own all intellectual property in the Services, including all software, designs, data models, standard templates and the Kinset Framework Elements. Except for the limited rights expressly granted here, you receive no rights in the Services. Standard templates remain ours, and we may change them; some changes may affect Outputs you have already generated.

You must not, and must not allow anyone else to:

(a) reverse engineer, decompile or attempt to derive the source code of the Services, except as mandatory law allows;

(b) copy, modify, resell, sublicense, distribute or otherwise commercially exploit the Services, except as permitted here;

(d) scrape or extract data other than your own Customer Data, or interfere with or circumvent any security controls, scan infrastructure or rate limits;

(e) misuse any GS1 Digital Links, GTINs, NFC tags, RFID identifiers or similar identifiers; or

(f) use the Services unlawfully or to send unlawful, infringing or harmful content or unsolicited communications.

2. If you use the Services beyond your plan’s limits (for example by exceeding usage tiers or adding users without payment), you must pay, on demand, the additional fees that would have applied for that use.

3. If you give us feedback or suggestions about the Services, we may use them freely and without restriction or obligation to you.

8. Regulatory Position

Kinset provides software infrastructure to support transparency, traceability and regulatory readiness. We do not provide legal advice, certification, conformity assessment, verification or regulatory approval, and we do not act as a manufacturer, importer, distributor, authorised representative or economic operator under any product legislation.

Using the Services does not, by itself, ensure compliance with any law or regulation, including the EU Ecodesign for Sustainable Products Regulation, the Empowering Consumers Directive, the proposed Green Claims Directive, the Corporate Sustainability Reporting Directive, the EU Deforestation Regulation, or consumer protection, product safety or customs law in any jurisdiction. You remain solely responsible for ensuring your products, claims and Outputs comply with all applicable laws, and for obtaining your own legal and regulatory advice.

9. Data Protection

Each party will comply with applicable data protection law. Where we process personal data on your behalf, our Data Processing Agreement applies and is incorporated into these Terms. We maintain appropriate technical and organisational measures to protect Customer Data, as described in that agreement. Our Privacy Policy explains how we handle personal data as a controller.

10. Confidentiality

Each party may receive non-public information from the other that is marked or would reasonably be understood as confidential. The receiving party will use it only to perform under these Terms, protect it with reasonable care, and disclose it only to those who need it and are bound by similar obligations. This does not apply to information that is public through no fault of the recipient, lawfully obtained from a third party, already known, or independently developed. Either party may disclose confidential information where required by law, giving notice where permitted. These obligations continue for three years after termination.

11. Warranties and Disclaimers

We warrant that we will provide the Services with reasonable skill and care. Each party warrants that it has authority to enter into these Terms.

Except as expressly stated in these Terms, and to the maximum extent permitted by law, the Services, Outputs and documentation are provided “as is” and “as available,” and we disclaim all other warranties, whether express, implied or statutory, including merchantability, satisfactory quality, fitness for a particular purpose and non-infringement. In particular, we do not warrant that the Services will be uninterrupted or error-free, or that Outputs will be accurate, complete or legally sufficient for any regulatory purpose. You must independently review all Outputs before relying on or publishing them.

12. Limitation of Liability

The following limitations apply to the maximum extent permitted by law and reflect the agreed allocation of risk on a self-serve plan.

1. Neither party is liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, anticipated savings, business, goodwill or reputation, or for loss or corruption of data, in each case however arising.

2. Subject to the next paragraph, each party’s total liability arising out of or in connection with these Terms will not exceed the total fees paid or payable by you in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits or excludes liability for fraud, for death or personal injury caused by negligence, for any liability that cannot be limited by law, for your payment or indemnification obligations, or for breach of the use restrictions in Section 7. This paragraph applies to the whole of this Section 12.

13. Your Indemnity

You will defend, indemnify and hold harmless Kinset and its affiliates and their staff from all claims, losses, fines, penalties and costs (including reasonable legal fees) arising out of or in connection with:

(a) your Customer Data, or any product, environmental, sustainability, origin, certification, lifecycle or compliance claim you make through the Services;

(b) your actual or alleged non-compliance with any applicable law, including consumer protection, product safety, customs, environmental or green-claims law;

(c) any allegation that your Customer Data, Outputs or self-designed pages or templates (including your Customer Creative Elements) infringe a third party’s rights or fail to comply with accessibility, consumer protection or advertising law; or

(d) your breach of Section 5 (Your Data and Responsibilities), Section 6 (self-designed pages and templates) or Section 7 (IP and Acceptable Use).

This applies whether claims are brought by regulators, consumers, competitors, NGOs, journalists or other third parties.

14. Suspension and Termination

1. We may suspend your access, in whole or part, on reasonable notice (or immediately where necessary) if you breach these Terms, create a security or stability risk, fail to pay undisputed fees within 30 days of the due date, or where we are required to by law.

2. Either party may terminate if the other materially breaches these Terms and does not cure within 30 days of written notice, or on insolvency. We may terminate immediately for breach of the sanctions warranty in Section 5.

3. We may discontinue the Services or a material part of them on at least six months’ written notice (or shorter where required by law), in which case we will refund a pro-rata portion of any prepaid fees for the period after discontinuation.

On termination or expiry, your right to use the Services ends and we may disable public access to your Outputs. You may export your Customer Data using our standard export functionality within 30 days after termination, after which we may securely delete it (except where we must retain it by law or in routine backups). Except where we are in uncured material breach, you remain liable for fees for the rest of your then-current term. Sections that by their nature should survive (including those on intellectual property, confidentiality, disclaimers, liability, indemnity and governing law) will survive termination.

15. Force Majeure

Neither party is liable for any delay or failure to perform its obligations under these Terms (other than a payment obligation) to the extent caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, government action, sanctions, failures of public utilities, telecommunications or internet services, cloud infrastructure outages and large-scale cyber-attacks. The affected party will use reasonable efforts to mitigate the effects of the event and to resume performance as soon as reasonably practicable.

16. Notices and Electronic Communications

1. Any notice under these Terms must be in writing. Notices to you may be sent by email to the address associated with your account or given through the Services, including via your account dashboard. Notices to us must be sent to legal@kinset.com. Notices are deemed received on transmission, provided the sender does not receive a delivery-failure notification.

2. You agree to receive electronic communications from us in connection with the Services and these Terms, including notices about account status, renewal, security updates, amendments to these Terms and other operational matters, by email, through the Services, or by posting on our website. Electronic communications satisfy any legal requirement that a communication be in writing.

17. Publicity

We may identify you as a customer and use your name and logo on our website and in customer lists, marketing materials and similar materials, in accordance with any branding guidelines you reasonably notify to us. You may withdraw this permission at any time by notice to legal@kinset.com, and we will remove the use from forward-looking materials within 30 days. Any other use of your trade marks, including in case studies, press releases or joint marketing, requires your prior written consent, not to be unreasonably withheld.

18. General

1. These Terms, together with the documents they reference (including the Data Processing Agreement and Privacy Policy), are the entire agreement between us about the Services and supersede prior discussions.

2. We may update these Terms from time to time by posting a revised version on our website, with an updated “Last Updated” date, and giving reasonable notice. Unless the law requires otherwise, changes that materially reduce your rights or increase your obligations take effect at your next renewal; changes required by law may take effect on notice. Continued use after changes take effect means you accept them.

3. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of the relevant business. Neither party is the other’s partner or agent. A failure to enforce a right is not a waiver of it. If any provision is unenforceable, the rest remain in effect. A person who is not a party has no right to enforce these Terms.

4. Each party will comply with applicable anti-bribery, anti-corruption, anti-money laundering, sanctions and export control laws.

5. Governing law. These Terms, and any dispute arising out of or in connection with them, are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction, except that we may bring proceedings to enforce payment or seek injunctive relief in any competent court.

Last Updated: May 2026